ISMS Copilot
Usage limits

Understanding Usage Limits

ISMS Copilot tracks usage through a credit system that ensures fair access and optimal performance. Your plan determines your credit allocation, and usage resets automatically when your session refreshes.

How Usage Limits Work

Every message you send consumes credits from your plan's allocation. The amount varies based on conversation length and whether you've uploaded files.

Session-based resets: When you reach your limit, the product shows a message: "You've used all your messages for this session. They'll reset soon — or upgrade for more messages and higher limits." The UI displays a countdown showing when your next reset occurs.

You don't need to track your usage manually. When you approach your limit, ISMS Copilot notifies you with a clear message showing your reset countdown.

What Affects Credit Consumption

Message Length and Complexity

Standard messages in new or short conversations use a baseline amount of credits. Complex questions requiring deep analysis may consume slightly more, but the biggest factor is conversation history.

Conversation Length

Long conversation threads consume significantly more credits per message than short ones. Think of it like photocopying: sending a message in a 3-message conversation is like copying a single page. Sending a message in a 50-message thread is like photocopying an entire binder every time you add one page — the AI needs to review the full conversation context each time.

Very long conversations (20+ messages) can use multiple times more credits per message than starting fresh. Consider starting a new conversation for your current work. You can always reference old conversations for historical context.

File Uploads

Uploading documents consumes extra credits beyond the message itself. Large PDFs (approaching the 10MB limit) in a long conversation will consume credits faster than small files in fresh threads.

Best practice: Upload files in new conversations when possible, especially for large documents or gap analysis tasks.

AI Model Selection

Different models (Claude, GPT, Grok, Gemini, Mistral) may have slightly different credit costs based on their capabilities, but conversation length remains the dominant factor across all models.

Plan Comparison

Higher-tier plans offer substantially more usage than lower tiers:

  • Free: 10 credits per session. Suitable for exploring the platform and light usage.

  • Plus ($24/month or $240/year): 50 credits per session for daily compliance work.

  • Standard ($49/month or $490/year): 100 credits per session — 2x the usage of Plus. Built for teams managing multiple frameworks.

  • Pro ($100/month or $1,000/year): 200 credits per session — 2x the usage of Standard. For heavy workloads and multiple projects.

For teams with higher volume needs, contact sales about Business plan options.

If you consistently hit your limit, upgrading to Plus typically solves the issue for most users. The increased allocation supports dozens of messages per session, even in longer conversations.

The Limit Message

When you reach your usage limit, you'll see:

"You've used all your messages for this session. They'll reset soon — or upgrade for more messages and higher limits."

The reset countdown shown is specific to your current session. You can wait for the automatic reset or upgrade your plan for immediate access with higher limits.

Checking Your Usage

View your current token and message usage at any time in Settings → Usage. This lets you verify remaining capacity before hitting limits.

To check your remaining usage:

  1. Click Settings (gear icon in the header)

  2. Select Usage from the left menu

  3. Review your usage progress bar showing current consumption

  4. Check specific counts: remaining tokens and messages for your current session

  5. Check the countdown timer showing when your limit resets

The Usage page updates in real-time, so you can monitor consumption during active sessions and plan complex tasks accordingly.

Check your Usage page before starting large document uploads or long gap analysis tasks. If you're near your limit, wait for the reset or upgrade to avoid interruption mid-task.

How to Upgrade

To increase your usage limits:

  1. Click the "Upgrade your plan" button (top right, with star icon)

  2. Review plan features and pricing (Plus, Standard, or Pro)

  3. Choose your plan and billing cycle (monthly or annual)

  4. Complete payment through Stripe

Your new limits apply immediately after successful payment.

When Limits Feel Wrong

If your usage limits seem incorrect — such as hitting your limit unusually fast or experiencing inconsistent behavior — contact support through the help menu. Include details about:

  • When you noticed the issue

  • Approximate number of messages sent before hitting the limit

  • Whether you were continuing a very long conversation

  • Any file uploads in that session

The support team can investigate your specific usage patterns and help determine if there's an issue or if you need a different plan tier.

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