ISMS Copilot
Getting started

Creating Your Account

Creating Your Account

Set up your ISMS Copilot account in just a few minutes using email or social login.

ISMS Copilot v1 Customer? If you were a paid customer on app.ismscopilot.com (v1), you can upgrade to ISMS Copilot 2.0 Premium at no extra cost. Visit https://app.ismscopilot.com/already-customer to get your free upgrade coupon after creating your v2.0 account.

Sign Up Options

Choose one of three authentication methods:

  • Email & Password - Create a secure account with your email

  • Google - Use your Google account

  • Microsoft - Use your Microsoft or Azure account

Sign Up with Email

  1. Click the Sign Up button on the login page

  2. Enter your email address

  3. Create a secure password that meets these requirements:

    • At least 8 characters

    • At least one uppercase letter (A-Z)

    • At least one lowercase letter (a-z)

    • At least one number (0-9)

    • At least one special character (!@#$%^&*()_+-=[]{}|;':"<>?,./`)

  4. Check the box: I agree to the terms and conditions and the data processing agreement

  5. Click Create account

You'll see: "Success! Please check your email to confirm your account."

Verify Your Email

  1. Check your email inbox for a message from ISMS Copilot

  2. Click the verification link in the email

  3. You'll be redirected to the login page

If you don't see the email, check your spam or junk folder. Verification emails typically arrive within a few minutes.

Troubleshooting Sign-Up

Email Not Received

Email delivery has been significantly improved. Verification emails now typically arrive within a few minutes.

If you still don't see the email, try:

  • Check your spam, junk, or promotions folder

  • Wait a few minutes for delivery

  • Request a new verification email

Try:

  • Request a new verification email

  • Verify you used the correct email address

  • Try signing up again if link is too old

Password Doesn't Meet Requirements

You'll see which requirements your password is missing. The system shows progress:

  • ✗ Requirements not met (orange)

  • ✓ Password meets all requirements (green)

Fix: Add the missing character types to your password.

Account Already Exists

Message: "Account already exists. An account with this email already exists. Please try logging in instead."

Try:

  • Go to the Login page and sign in with your email

  • Use password reset if you forgot your password

  • Try a different email if you want a new account

Sign Up with Google

  1. Click the Google button on the sign-up page

  2. Choose your Google account

  3. Approve the permissions request

  4. You'll be automatically logged in and account created

Sign Up with Microsoft

  1. Click the Microsoft button on the sign-up page

  2. Enter your Microsoft email

  3. Enter your Microsoft password

  4. Approve the permissions request if prompted

  5. You'll be automatically logged in and account created

Next Steps

After signing up:

  1. Log in to ISMS Copilot

  2. Choose a persona or create a workspace to organize your work

  3. Ask your first question to the AI assistant

Account Security

Keep your password safe: Use a unique, strong password. Don't share your login with others.

  • Use a strong, unique password (not used on other sites)

  • Keep your email address updated

  • Regularly review your account settings

  • Sign out after using shared computers

Having Trouble?

Contact support if you:

  • Still cannot receive verification emails after checking spam/junk

  • Get repeated authentication errors

  • Have questions about OAuth providers

Use the help menu in the app or contact support directly.

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