Delete your ISMS Copilot account

Use account self-deletion when you want to permanently erase your ISMS Copilot account and its data. If you have a paid plan, cancel your subscription first so you are not billed again.

Before you delete your account

1. If you are on a paid plan, cancel your subscription from Manage Subscription in the Stripe customer portal. For cancellation steps, see Cancellation and Refund Policy.

2. If you belong to a team, review whether you are a member or the team owner before deleting your account.

3. Review any data you want to keep. Deleted data cannot be restored later.

4. Check your retention and privacy settings if you only need to reduce stored data instead of deleting the full account. See Privacy Policy - ISMS Copilot.

Delete your account

1. Click your user avatar in the top-right corner.

2. Select Settings.

3. Open Data Protection.

4. Review the data that will be deleted.

5. Type DELETE to confirm.

6. Click the delete button to permanently erase your account.

Teams and account deletion

If you are a team member, account deletion removes your membership as part of the process. If you are the only owner of a team, ISMS Copilot handles that case separately before your account is deleted.

If you own a team with other members, resolve the team ownership and membership situation before trying to delete the account. Review Use Teams and shared workspaces for team-management basics.

What happens next

Your account is closed immediately and you lose access right away. The deletion cannot be undone.

Some records may still be retained when required by law, such as billing records needed for tax and accounting compliance. For retention details, see Privacy Policy - ISMS Copilot.

What’s next

If you only need to stop billing and keep your account until the end of the billing period, follow Cancellation and Refund Policy instead. If you need your data first, use Export your data in JSON format.